Privacy Statement

Your privacy is important to us. Through this page, we inform you on the information that thewave can collect from you, for communication about the products and services offered by thewave but also the way we process and use this information once collected. thewave is committed to respect your privacy. To fulfill this commitment, we comply with a Privacy Policy in which we explain how we collect and use your personal information.

thewave guarantees that we collect, process, store and use personal data in accordance with all applicable laws, regulations and codes of conduct (ie the “Privacy Act 1992” and “GDPR” legislation).

1. Why?

thewave collects some of your personal data in order to allow you to continue to benefit from the benefits offered by thewave. In other words, this personal data will be used for communication and direct marketing purposes. thewave also aspires to keep you informed about new products, promotions, benefits, newsletters, etc.

However, thewave can and will only do so if we have your active permission. You can give your permission separately for different communication channels (email, publication, …) and always adjust your preferences.

You have the right to withdraw your consent at any time. In this case, we will no longer process your personal data for direct marketing from the moment you withdraw your consent. However, the withdrawal of your consent does not affect the lawfulness of the processing on the basis of the authorization prior to its withdrawal. You can only withdraw your authorization for the future and not for the past. The withdrawal of the authorization will therefore not have retroactive effect.

Finally, we do not make automatic decisions (whether or not based on profiling) that affect you in any way.

When collecting personal data, we will verify the purposes for which the information we have, or you have collected.

We will only use personal data for specific agreed purposes; for any other additional reason, we will always seek the permission required by law from the data subject (directly or through you).

Personal data must always correspond to the agreed purposes for which they are used. These must be accurate, complete and up-to-date.

We will protect personal data by using appropriate technical and organizational measures against loss or theft, accidental event, unauthorized access, disclosure, copying, use or modification.

thewave will not store personal data for longer than necessary to achieve the agreed objectives.

thewave will not disclose personal data to third parties (except subsidiaries and / or companies related to the cloud provider, Ensur NV or to the IT provider) unless we are required based on the law, regulation, court order or a judgment of a governmental authority

2. What personal information do we collect?

In concrete terms, we are interested in the following personal data that we will keep:

  • name
  • first name
  • E-mail adress
  • Mail address
  • Telephone number

The provision of such personal data is not a legal or contractual obligation, nor a necessary condition for entering into an agreement. You do not have to provide your personal data.

The other partners with which thewave cooperates can also access your personal data. We make sure to only collaborate with partners who respect the guarantees of the general regulation on data protection.

3. Transfer to third countries or international organizations

The personal data we receive from you will not be transferred to countries outside the European Economic Area, so the principles of the General Data Protection Regulation still apply.

4. Period of storage

We will only keep your personal data for as long as necessary for the above purposes and if you do not withdraw your consent.

5. Rights

Given the importance of privacy, you, as data subject, benefit from certain rights under the General Data Protection Regulation.

For example, you have the right to access, rectify, erase personal data or limit the processing concerned, as well as the right to oppose the treatment and the right to portability of the data.

If you do not want to receive newsletters or information about our products or services, you may at any time object to the processing of your personal data for these purposes, without reason (unsubscription). You can do this by sending us an email or by contacting us at the following email address: You can also do this by clicking on the link “Unsubscribe” from our advertising emails.

If you believe that your privacy is not respected, you also have the right to file a complaint with a supervisory authority.

More concrete information on the conditions of these rights is available on the following website: :

For all your questions regarding this privacy statement, you can contact us at the following email address: We also ask you to identify yourself in order to be sure you are who you say you are. Send a copy of your ID card to allow us to help you further.

If you have any complaints about the processing of your personal data, you can send a complaint by registered mail to the following address:

thewave N.V.

Fazantenlaan 16

3010 Kessel-Lo

Last updated: 08/07/2019

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