Key digital credentials
At thewave, we are dedicated to transforming your ideas into tangible realities through our expertise in design (UX/UI) & strategy. Our recent projects with various clients perfectly illustrate how we approach each challenge with a unique and innovative method, always focused on your needs. Discover via 3 tangible cases how our work has enabled our clients to achieve their goals and stand out in their respective industries:
Engage with retail customers through a customer zone, with the design system as an accelerator
Context
Our client, a key player in the insurance sector, aimed to enhance its customers' experience by establishing a dedicated Customer Zone. This project aimed to provide policyholders with an intuitive and consistent platform to access all their insurance information.
Objectives:
- Development of the user flow and screens for the Customer Zone
- Implementation of a comprehensive design system
Service / Solution
To meet client’s requirements, we began by developing the user flow and various screens for the Customer Zone. This involved defining a smooth and intuitive user journey, facilitating access to the platform's different functionalities.
We established a comprehensive design system to ensure visual and functional consistency across the application. This design system harmonized all graphic and interactive elements, ensuring an optimal user experience.
Realized Benefits
Our client now has a modern and efficient Customer Zone, offering an enhanced user experience. Customers can easily navigate and access their insurance information, greatly simplifying contract management.
UX/UI Design for new business process for car insurance
Context
Our client decided to digitize their car insurance subscription process by creating an end-to-end application. The objective was to create an application covering all stages, from simulation to contract signing. The challenge was to rethink and transform the "paper" system used by the company's commercial staff into a digital application. The goal was to optimize and facilitate the subscription process and the use of the application by the sales teams.
Service / Solution
- We also had to focus on creating design screens for the application. The keywords were sober design, functionality, and attractiveness.
- We focused on the user experience by implementing intuitive interactions allowing for simple and easy navigation.
- The overall goal was to design the application in a way that the sales teams could easily navigate and understand its functionality quickly, even during the first use. This way, users can focus on their job rather than spending time figuring out how the application works.
Realized Benefits
After several months of work, we succeeded in creating, with our client, a functional, optimal, and attractive application for the sales force that meets all requirements. The sales teams now use the application and are very satisfied with it. They found the application easy to use, intuitive, user-friendly, and very pleasant to work with. Now, subscribing or simulating a car insurance policy is faster and more efficient.
Contact us to learn what we can do for you!
Digital retirement journey
Context
- Complex and lengthy management of liquidation processes when a client retires or dies.
- Multiple administrative steps and physical document exchanges.
- Delays and inconveniences for the client's relatives.
Service / Solution
- Development of a new, fully digital process.
- Creation of a prototype to illustrate this new process.
- Assistance provided to the client to integrate the user experience into the new system.
Realized Benefits
- Simplification and acceleration of liquidation procedures.
- Elimination of the need for paper documents.
- Automation of key steps in the process.
- Reduction of processing times.
- Improved user experience for clients and their relatives.
- Reduction of administrative errors through digitalization.
- Time and efficiency gains for teams in charge of liquidation.
Conclusion
We take pride in the results we have achieved for our clients and the strong relationships we have built over the course of our projects. Each case study demonstrates our ability to tailor our skills to different contexts and provide customized solutions that make a difference. If you have a project in mind or want to learn more about our services, please do not hesitate to contact us. Together, let's bring your ideas to life and shape the future of your business.
Contact us to learn what we can do for you!